Client Cancellation Form

The information will be kept confidential and will only be used by Qode Media Professionals.

    Contact Information

    Hi

    I’m

    from Qode. How are you?

    It’s our protocol that we call to ask you about your experience with Qode Media to better ourselves and our services. Do you have a moment to answer a few questions?

    What is the reason you are cancelling?

    Are there things we could’ve done better on our end?

    Client Retention Protocol (Consult offers with Frank)

    Phone Call:

    Reason for cancellation:

    Offer #1:

    Offer #2:

    Any outstanding remarks the client would like to make about their account manager or Qode Media on the whole:

    The client confirms they understand that they cannot return at the grandfathered rate of $

    Cancellation Checklist (Account Manager)

    Set-up fee charged if client cancelled within contract lengthPayment cancelled in Bambora / Payment MethodCancellation recorded on the contractContract moved to Cancelled folder in the filing cabinetInvoice sent to the client (if requested)Cancellation added to the boardThe client removed from the Client Billing sheetInform SEO Managers to stop all work

    Client Removed From

    SERP Report spreadsheetProject Management DocBlog CalendarFacebook AdsAccount Building ScheduleRecurring BillingGoogle AdsWave InvoicingManaged Hosting